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TERMS OF SERVICE

Last updated: November 2026

1. About These Terms

These terms apply when you use the MXXE Agency website or buy services from MXXE Agency ("we", "us", "our"), a digital marketing agency founded and operated by Besigye Bryan. By booking or paying for a service, you agree to these terms. If we agree something different in writing for your project, that written agreement applies.

2. Our Services

We offer three monthly packages (Launch, Growth and Full Service) and one-time add-ons (Growth Blueprint, AI Audit, Professional Website and Custom App). What each package includes is described on our Pricing and Packages pages. Anything outside the package you chose is quoted and agreed with you before we start.

3. Free Audit

The free 30-minute audit is a no-obligation call. It does not create a contract, and you are not required to buy anything afterwards.

4. Fees and Payment

5. Minimum Term and Changing Packages

Monthly packages have a 3-month minimum. After the minimum, the service continues month-to-month. You can move up to a larger package at any time. You can move down to a smaller package once the 3-month minimum is complete.

6. Advertising Spend

Our fees do not include money paid to advertising platforms such as Meta or Google. Ad spend is paid by you directly to the platform from your own account. We recommend how to use your budget, and you decide how much to spend.

Growth includes managing up to $10,000 a month of ad spend, and Full Service up to $30,000. If your ad spend grows beyond your package, we charge 10% of the extra spend, and we agree this with you before the budget increases. Extra platforms, extra campaigns and other work outside your package are quoted separately before we start.

7. Optional Performance Bonus

By written agreement, and after the 3-month minimum, you can add a performance bonus on top of your monthly fee. The bonus is 10% of the revenue above an agreed baseline, so we share in the growth we help create. The written agreement sets the baseline (usually your average monthly revenue over the 3 months before we started), how revenue is measured (your own sales records and analytics, which you share with us), a monthly cap, and how the bonus works together with the extra ad-spend charge in section 6, so you are never charged twice for the same growth. The bonus is invoiced monthly. It is a share of growth, not a guarantee of results, so section 9 still applies.

8. What We Need From You

To do our work well, we need timely access to your accounts, content, brand material and approvals. Delays on your side can delay the work and its results. You confirm that the material you give us is yours to use, and that you have the rights to it.

9. Results

We build every plan around goals we agree with you, track your numbers and report on them every month. Marketing results depend on many factors outside our control, such as your market, budget, offer and competitors, so we do not guarantee specific results, rankings or follower numbers.

10. Ownership

Once you have paid in full, you own the website, written content and design work we create specifically for you. Third-party tools, templates, fonts and software remain the property of their owners and are subject to their licences. Unless you ask us not to, we may show the finished work, without confidential information, in our portfolio.

11. Confidentiality and Data

We keep your business information confidential and use it only to deliver your services. How we handle personal data is described in our Privacy Policy.

12. Cancellation

After the 3-month minimum, you can cancel a monthly package by telling us in writing (message or email) before the start of the next billing month. Fees for a month that has already started are not refunded. If you cancel, we will hand over the work and account access that belong to you.

13. Limits of Liability

To the extent the law allows, we are not responsible for indirect or consequential losses, such as lost profit or lost business. Our total liability for any service is limited to the fees you paid us for that service. We are not responsible for the actions or changes of third-party platforms such as Meta, Google or TikTok, including account suspensions or policy changes.

14. Changes to These Terms

We may update these terms from time to time. The date at the top shows when they were last changed. A change does not affect a service already agreed, unless you accept it.

15. Contact

Questions about these terms? Contact Besigye Bryan directly:
Email: mxxecompanies@gmail.com
WhatsApp: +256 780 160 147